www.pettimerfeed.com is committed to providing you with quality products and services. If you are not satisfied with your purchase, you may request a return or exchange according to the following policy.

1. Return and Exchange Period

In accordance with EU consumer protection law, you may request a return or exchange within 14 days of receiving your purchase, regardless of the reason.
The product must be unused, fully packaged, and with all accessories.

2. Circumstances Not Eligible

for Returns and Exchanges
Products that have been opened and used (unless there is a quality issue);
Faults caused by damage, misuse, or unauthorized modification;
Orders that have exceeded the return period.

3. Return Process

Please submit a return request through our Contact Us page or email dimension@pettimerfeed.com, providing your order number.
Customer service will respond and confirm the return within 2 business days.
Please ship the product back to the specified address and retain the tracking number.
Once we have received and confirmed the condition of the product, a refund will be issued within 7 business days.

4. Shipping Costs

For returns or exchanges due to quality issues or incorrect shipments, we cover the round-trip shipping costs.
For returns due to personal reasons (e.g., no longer needed), return shipping costs are the buyer’s responsibility.

5. Exchange Policy

If you require an exchange for the same or a different model, please specify this when requesting an exchange.
We will reschedule the return upon receipt and confirmation of the returned item.

6. International Orders

International customers must ensure that returns comply with the customs and logistics regulations of their country.
Additional costs incurred due to customs clearance or international shipping are the customer’s responsibility.